Welcome to HumunApp ("Humun", “Humun App”, "we", "our", or "us"), a digital healthcare platform owned and operated by Humun Private Limited.
Your privacy and the security of your personal and health information are fundamental to our mission. We understand that healthcare information is highly sensitive, and we are committed to protecting it through appropriate technical, organisational, and administrative safeguards.
This Privacy Policy explains how we collect, use, store, process, share, retain, and protect your Personal Information and Protected Health Information ("PHI") when you use the Humun App, our websites, or any related services (collectively, the "Services").
Please read this Privacy Policy carefully before using our Services. By creating an account, accessing, or using Humun App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your information as described herein.
Where required by applicable law, we will obtain your consent before processing your Personal Information or Protected Health Information.
This Privacy Policy applies to all users of Humun App, including but not limited to:
To provide our healthcare services, we collect different categories of information depending on how you use the Services.
We may collect information, including:
We use this information to:
Because Humun App is a healthcare platform, you may voluntarily upload or generate health-related information through the Services.
This may include:
This information may constitute Protected Health Information ("PHI") or electronic Protected Health Information ("ePHI") depending on applicable laws.
Purpose of ProcessingWe process this information to:
When you use Humun App, certain technical information is collected automatically.
This may include:
We use this information to:
We may collect information regarding how you interact with the Services, including:
This information helps us improve the usability and performance of the Services.
We collect information through various methods, including:
We process your Personal Information and Protected Health Information only for legitimate healthcare, operational, security, and legal purposes. Depending on how you use the Services, your information may be used for the following purposes:
The AI-generated document summaries and overall medical overview are intended solely to assist users and healthcare professionals by presenting health information in a structured and easy-to-understand format. They are not intended to provide medical advice, diagnosis, or treatment and do not replace the independent clinical judgment of a qualified healthcare professional. Healthcare professionals are responsible for reviewing the original medical records and exercising their professional judgment when making healthcare decisions. The AI-generated overall medical overview is dynamically updated as medical records are added to or removed from your Humun App Files Vault.
Humun App enables users to securely manage, store, and control access to their medical records through the Humun App Files Vault.
Users may upload and securely store their medical reports, prescriptions, diagnostic results, imaging reports, and other health-related documents in the Humun App Files Vault. These records remain associated with the user's account and are protected using appropriate security measures.
Where applicable, Humun App may generate AI-assisted document summaries and an AI-generated overall medical overview based on the medical records stored in the Humun App Files Vault. These AI-generated outputs form part of your digital health profile and are securely stored within your Humun App account.
If you delete a medical document from your Humun App Files Vault, the AI-generated summary associated with that document will also be deleted. Where applicable, your AI-generated overall medical overview will be automatically updated to reflect the remaining medical records stored in your Humun App Files Vault.
Users may choose to share medical records with individuals who are not registered on Humun App through a secure, time-limited sharing link.
Each sharing link:
Users are responsible for sharing these secure links only with intended recipients.
Users may attach documents stored in the Humun App Files Vault during consultations or chats with healthcare professionals using Humun App.
In addition to the medical documents shared during a consultation, the AI-generated overall medical overview associated with the user's account is automatically made available to the healthcare professional to help them quickly understand the user's overall health condition.
These documents and the AI-generated overall medical overview are shared solely for the purpose of enabling healthcare professionals to review the user's medical history, evaluate their medical condition, provide healthcare services, or respond to consultation requests.
Healthcare professionals may, where appropriate and for the purpose of obtaining a second medical opinion, securely share the medical documents provided by the user with another healthcare professional through Humun App.
Such sharing:
Users may request the withdrawal of consent for previously shared medical records by contacting our Customer Support team at info@humunapp.com. Upon receiving such a request, Humun App will review the request and take appropriate action in accordance with applicable laws, technical feasibility, and our operational procedures.
We treat your Personal Information and Protected Health Information with strict confidentiality. We do not sell, rent, or trade your Personal Information to third parties.
We may disclose your information only in the following circumstances:
Where authorized by you, your Personal Information and health records may be shared with healthcare professionals, hospitals, clinics, laboratories, diagnostic centers, pharmacies, or other healthcare providers to facilitate your healthcare services.
We engage trusted third-party service providers to perform services on our behalf. These providers process information only for the purposes authorized by us and are contractually obligated to protect your information.
Examples include:
We may disclose information if required to:
If Humun App is involved in a merger, acquisition, restructuring, financing, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality obligations.
To operate and improve our Services, we may use trusted third-party providers for infrastructure and operational support.
These providers may include:
Currently, Humun App uses trusted third-party service providers, including:
All service providers are required to implement appropriate technical and organizational safeguards and may process Personal Information only for the purposes authorized by Humun App.
Protecting your Personal Information and Protected Health Information is one of our highest priorities.
We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Our security measures may include:
Although we implement appropriate technical and organizational safeguards to protect your information, no method of electronic transmission over the Internet or electronic storage can be guaranteed to be completely secure.
We retain Personal Information and Protected Health Information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulatory obligations.
Unless a longer retention period is required by law:
Upon expiration of the applicable retention period, information will be securely deleted, anonymised, or otherwise disposed of in accordance with our internal data retention policies.
Subject to applicable laws, you may have the following rights regarding your Personal Information:
Requests may be submitted through the Humun App or by contacting us using the contact details provided below.
Some requests may be subject to legal, medical, or regulatory obligations that require us to retain certain information.
You may request deletion of your Humun account through the application or by contacting our support team.
Deletion of your account does not necessarily result in the immediate deletion of all associated information. Certain records may be retained where required by law, healthcare regulations, fraud prevention requirements, dispute resolution, or legitimate business purposes.
Deletion of your account may also result in the deletion of AI-generated document summaries and AI-generated medical overviews associated with your account, subject to applicable legal and regulatory retention requirements.
Where feasible, information that is no longer required will be securely deleted or anonymized.
Our websites and Services may use cookies, software development kits (SDKs), and similar technologies to:
Users may control certain cookie preferences through their browser settings where applicable.
We may collect aggregated and de-identified usage information to understand how users interact with our Services and to improve functionality, performance, and reliability.
Analytics information does not intentionally identify individual users unless necessary for security, fraud prevention, or troubleshooting.
Humun is not intended for use by children unless permitted under applicable law and under the supervision or consent of a parent, legal guardian, or authorized representative where required.
If we become aware that Personal Information has been collected from a child in violation of applicable laws, we will take appropriate steps to delete or otherwise handle such information in accordance with legal requirements.
Our Services may contain links to third-party websites or services that are not operated or controlled by Humun.
We are not responsible for the privacy practices, content, or security of such third-party services. We encourage users to review the privacy policies of those services before providing any Personal Information.
We may update this Privacy Policy from time to time to reflect changes in our services, applicable laws, technology, or business practices.
When material changes are made, we will update the "Last Updated" date and may notify users through the application, email, or other appropriate communication channels where required by applicable law.
Your continued use of the Services after such updates constitutes your acceptance of the revised Privacy Policy.
If you have questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact:
Humun Private LimitedName: Mohammed Ashraf Mohammed
Designation: Data Protection Officer / Privacy Officer/ Chief Information Security Officer
Address: Innov8 House Zion, Andheri East, Gufic Building, Vile Parle (E), Subhash Road, A, Mumbai, 400057
We will make reasonable efforts to respond to your request within the timeframes required by applicable law.
By creating an account, accessing, or using Humun App, you acknowledge and agree that: